7.7 Send Logs of Mobile Application

When you experience an issue on the mobile app, the quickest way to help our support team to get to the bottom of it is to send us your logs. You can do this by following the steps below;

  • Log into Nimonik on the device that experienced the issue.
  • Wait for synchronization to complete.
  • Click on Help
  • Click on Contact support
    • If you do not see the option to contact support, you will first need to associate an email address to the device in the device settings.
  • Add any information you would like to include to the email on the resulting page and click send.